After-sales support guidelines
1. Download of batch management software for miners
① Batch management software for "AntMiner":
Software for monitoring mining farms. It monitors and manages miners in batch, scans the IPs of miners on the local area network, upgrades firmware in batch, and restarts miners in batch.
Official download link：https://assets-product.bitmain.com.cn/shop-product-s3/firmware/Antivirus%20Tools/Tools/00720190709144859719v27EI02v0658/APMinerTool_V1.0.10.zip
Tutorial：https://assets-product.bitmain.com.cn/shop-product-s3/firmware/Antivirus%20Tools/Manual/00720190709145339135bQcBO1HO0674/APMinerTool%E8%BD%AF%E4%BB%B6%E6%95%99%E7%A8%8B.pdf
APMinerTool_V1.0.10.zip 10.37MB 2025-05-29
Remarks：1、Source：https://shop.bitmain.com/support/download 2、Download and unzip the file, then locate the icon marked with ① above and simply open it.
② Batch management software for "WhatsMiner":
Official download link：https://aws-microbt-com-bucket.s3.us-west-2.amazonaws.com/1729849796241WhatsMinerTool-9.0.4.rar
WhatsMinerTool-9.0.4.rar 34MB 2024.10.25
Remarks：1、Source：https://www.whatsminer.com/src/views/firmware-download.html#Tool 2、Download the unzipped file and double-click the icon to open it directly.
③ Batch management software for "AvalonMiner"：
Official download link：https://static.canaan.io/prod/u_file/2507/22/file/AvalonFMS3.3.1-1340.zip
Avalon_FMS_3.3.1 66.49 MB 2025-07-22
Remarks：1、Source：https://www.canaan.io/support/file_download 2、Download the unzipped file and double-click the icon to open it directly.
2. Inquiry of mining machine warranty period
Antminer, warranty inquiry: https://service.bitmain.com/support/warranty
WhatsMiner, warranty inquiry: https://www.whatsminer.com/src/views/support.html
AvalonMiner, warranty inquiry: https://www.canaan.io/support/warranty_check
3. Official warranty repair method for mining machines
For mining machines from major brands, the basic process is: first log in to the corresponding official website, register an account, then click on the customer support section and submit a repair ticket. When applying for manufacturer's warranty, simply follow the prompts on the website!Antminer After-sales Official Website：https://www.bitmain.com/
AntMiner After-sales WeChat Service Account：Bitmain
WhatsMiner After-sales Official Website：https://www.whatsminer.com/
WhatsMiner After-sales WeChat Service Account：whatsminer
AvalonMiner After-sales Official Website：https://www.canaan.io/
AvalonMiner Canaan After-sales WeChat Service Account：AvalonMade
Finally，For more information, please contact us on WhatsApp/WeChat: +86 13316864376 Wolf
