矿机属于定制化投资产品，不同于普通电子产品，一旦购买成功，不退不换，敬请理解！
Processing & Shipping Time
In-stock miners will ship within 3 business days. For bulk orders, please allow an additional 1-2 days via DHL Express, UPS, FedEx, or TNT.
Pre-order miner delivery times depend on the factory schedule. Estimated delivery dates are provided on the order page, but delays may occur due to production issues.
Shipments are processed on a first-paid, first-shipped basis. Once full payment is received, we aim to ship as quickly as possible. Payments via wire transfer (T/T) may take 3-7 business days to verify, while cryptocurrency payments typically take a few hours to 1 business day.
International shipping usually takes 5-8 business days, with remote locations potentially requiring 8-10 days.
*All sales are final and non-refundable. Please understand, this is an industry standard.
Payment Policies
All products listed on our website are priced in US Dollars.
We accept payments via bank wire transfer or online cryptocurrency payment (BTC, ETH, KAS, USDT, USDC).
If you prefer offline payment, you can contact our online customer service.
Important: All cryptocurrency payments received on the website are automatically converted to USDT. If a product is out of stock, we will contact you for a refund. The refund will be based on the USD price at the time of your original order.
Taxes & Custom Duties
We offer DDP (Delivery Duty Paid) shipping to some countries, including the United States, Canada, Dubai, and certain EU countries.
If you require DDP shipping, please contact our customer service. For countries without DDP shipping or for standard shipping, we can help reduce taxes by providing a lower invoice value.
Customs duties are not included in the total price. You will need to pay them once the goods arrive in your country. Simply contact your local logistics company to settle the fees. If needed, we can provide a commercial invoice with a declared value of your choice.
Please notify us immediately if customs requests documents, as improper filing may lead to higher fees or delays. We can provide the necessary documentation.
Warranty & Buyer Protection
For new, factory-sealed miners, the warranty is typically 12 months or 6 months, depending on the factory's policy, starting from the production date.
The company is not responsible for issues resulting from failure to follow the provided instructions, specifications, or alterations to the product.
For used mining machines, there is no warranty or after-sales service; however, before shipment, we will provide mining machine testing videos to ensure you understand its performance. Once you confirm acceptance, we will proceed with full communication and arrange shipment.
Transportation and any other costs related to product returns are the responsibility of the purchaser.
The repair period will depend on the nature of the issue.
Customer FAQs
How long does it take to mine a Bitcoin?
The mining machine is calculated based on its daily output revenue, the time required to recover the investment cost of the mining machine, and the return rate, which is more valuable. There are many factors to consider when mining a coin, and it cannot be simply stated in one sentence!
Can I pick up the machine myself?
Yes, we offer self-pickup options. We have warehouses in Hong Kong, and the United States, so you can choose the nearest location based on your needs. Alternatively, we can also ship the machine to your forwarder's address.
Are miners purchased through you new?
Yes, we only sell brand new, factory-sealed miners. Apexto Team purchases equipment directly from the factory, ensuring all products are new and unused.
Typically, miners are shipped directly from the warehouse without opening the packaging. We only open the packaging for testing if requested by the customer before shipment.
Is there a minimum order quantity for miners?
No, there is no minimum order quantity. We cater to miners of all scales and understand that many investors prefer to start small before committing to larger investments.
Can l visit your warehouse in person before placing an order?
Yes, we welcome customers from all over the world to visit our warehouse. If it's not convenient for you, we can arrange an online video meeting or video call.
